Copper wire theft damaged business phone lines at the Los Angeles Sheriff’s Department’s East LA Station in February — two months later, service is still down.
Residents have faced longer wait times to get in touch with the department for non-emergencies. Now, all dispatchers are working from an off-site communication trailer connected via satellite, according to officials.
“We elevated this to the highest level we possibly could,” said Operations Captain Shawnee N. Hinchman at a Maravilla Community Advisory Committee (MCAC) meeting last week. “Our dispatchers aren’t even at the station right now because we had to reroute the lines to a different location, so we’re even down personnel.”
At the meeting, East LA resident Guadalupe Arellano said she’s struggled to contact the station to report parking enforcement issues.
“The last few times that I tried to make calls to…the Sheriff’s office, they had answering machines or are no longer answering calls,” she said.
An officer told her that the best line of action is to contact the Sheriff’s Department directly, but noted delays are expected.
According to Sgt. Michael Mileski, several thousand dollars’ worth of copper wiring was stolen from an electrical vault during the early morning hours on Feb. 13. Fiber optic cables were damaged in the process, which affected a significant portion of the Eastern Avenue corridor in Boyle Heights and East LA, disrupting phone lines for 100,000 residents for 5 days, Mileski said.
Mileski was unsure why service had not been restored at the station and did not provide a timeline for repairs.
“We were told back in February that this would be ongoing. They said it would take about a month and a half to fix the problem,” Mileski said.
Copper wire theft has plagued the Eastside in recent years, leaving communities in the dark and disabling public facilities. Repairing damaged fiber lines can be difficult and time consuming for service providers.
The office of Assemblymember Jessica Caloza has also stepped in to try to expedite the resolution. Hector Rodriguez, a field representative for Caloza’s office, told residents at the meeting that they are working with AT&T to restore service, but it has taken longer than expected.
“It’s extremely frustrating even for us as well but our office takes this extremely seriously, just like the community,” Rodriguez said. A spokesperson for AT&T wasn’t immediately available to answer questions from Boyle Heights Beat.
As of Thursday, the business phone lines remain down and calls cannot be transferred within the East LA Sheriff’s Station.
Lt. William Morris told Boyle Heights Beat that four to seven dispatchers are currently working at a time from an off-site communications trailer. If a caller is unable to get through, Morris recommends trying again and said a dispatcher will eventually pick up. He added that 911 calls will go through no matter what.
LA Documenter Alex Medina contributed reporting for this story. LA Documenters trains and pays LA residents to take notes at local government meetings around Los Angeles. You can find meeting notes and audio at losangeles.documenters.org
