By Erin Stone for LAist
Originally published Oct. 20, 2026
Topline:
For the rest of the year, Los Angeles residents won’t get their water and power shut off if they can’t pay their bills.
The details: Mayor Karen Bass announced Tuesday that she asked the L.A. Department of Water and Power’s board to pause any residential shutoffs for nonpayment through the end of 2026. The request comes after a series of record-breaking heatwaves this summer and fall. A spokesperson for LADWP said the changes will be implemented immediately. The board is expected to formally vote to approve the ask at its next meeting, set for Oct. 27 at 10 a.m., according to a spokesperson for Bass. According to the LADWP spokesperson, customers who need assistance will get extra time to pay their bill by entering into a payment arrangement without any interest or late fees.
Bill breakdown: DWP bills two months at a time, and right now, many customers are being hit with one of their highest bills of the year — from August and September. In those months, 2% of DWP’s 1.6 million customers received a bill of over $3,000, the DWP said; 3% were between $2,000 and $3,000; 12% were between $1,000 and $2,000; and 18% were between $500 and $1,000. The rest were under $500. LADWP says customers can call 800-DIAL-DWP (342-5397) if they have questions about their bills.
The backstory: As atmospheric pollution drives hotter, longer heat waves, utility bills are soaring too. That’s why, in 2023, LADWP’s board voted to end power shutoffs for all customers during extreme weather. Under that policy, LADWP will not shut a customer’s water and power off if they are delinquent on their bill when the National Weather Service has issued an extreme heat or cold weather advisory or warning. Outside of such weather advisories, however, customers can still face shutoffs. Under Bass’ request, shutoffs won’t occur through the rest of the year regardless of weather advisories.
Other resources: Bass encouraged customers to sign up for LADWP’s Level Pay program, which allows customers to pay off past-due bills over time or even out the peaks of high-energy-use seasons across a longer term. You can sign up and find other bill assistance programs on the DWP website.
Go deeper: Why is my LADWP bill so high?
