A recently expanded eligibility map determines who can get recovery assistance after the Lineage warehouse fire — from free air purifiers and masks to grocery vouchers and utility assistance.
But not everyone qualifies for the same support, and help depends on where you live.
The map is used by Lineage, as well as by some outside agencies, and was recently expanded to cover a larger part of unincorporated East LA.
Here’s a breakdown of the boundaries and what is available in each zone.
What are the boundaries?
The map covers households located between Union Pacific Avenue and the 5 Freeway, Los Palos Street and Herbert Avenue; all less than one mile from the Lineage warehouse.
Lineage says there are 797 households located within this area.
What support do people living within the boundary qualify for?
Here’s a list of resources offered by Lineage, as well as what the city, county and other agencies are doing for residents living in these areas.
Zone 1 (Between Los Palos and Indiana Streets):
- Housing vouchers for short-term hotel rentals through Airbnb
- Grocery vouchers redeemable at Food4Less and Kroger
- Air purifiers, air conditioning units and N95 masks
- Bottled water
- Fly traps
- $200 utility credit through the Los Angeles Department of Water and Power
- Cash assistance
Zone 2 (Between Indiana Street and Hicks Avenue):
- Housing vouchers for short-term hotel rentals through Airbnb
- Grocery vouchers redeemable at Food4Less and Kroger
- Air purifiers, air conditioning units and N95 masks
- Bottled water
- Fly traps
- $200 utility credit through Southern California Edison (SCE)
- Cash assistance
Zone 3 (Between Hicks and Herbert Avenues:
- Housing vouchers for short-term hotel rentals through Airbnb
- Grocery vouchers redeemable at Food4Less and Kroger
- Air purifiers, air conditioning units and N95 masks
- Bottled water
- Fly traps
- $200 utility credit through SCE
Who created the map?
The map’s origin dates back to the first few weeks of the fire. On July 9, Lineage announced a new wave of support at a community town hall held at Stevenson Middle School that included temporary housing, grocery vouchers and cash assistance.
The next day, LA Mayor Karen Bass announced that 211LA and Airbnb had partnered up to provide temporary housing for residents and shared the map of qualifying households, which Lineage later designated Zone 1 and 2.
The map was extended last month to cover a larger part of East LA after LA County Supervisor Hilda Solis pushed for more support, according to her office.
Solis advocated for more support for East LA after the unincorporated community was initially left out of utility assistance credits that were provided to Boyle Heights customers in July.
Officials have given conflicting answers when asked by Boyle Heights Beat about who created the map and determined which households would receive assistance.
According to Lineage, the area was designated by the city and county. However, supervisor Solis’ office told The Beat that they had no say in the original map but advocated for the area to be extended.
Both 211LA and the city’s Community Investment Department said they did not create the map. Abigail Marquez, general manager of the Community Investment Department, said her office used existing maps developed by the city’s Emergency Management Department. The Emergency Management Department did not respond to an inquiry about the map’s origin.
How has support been provided?
Lineage says it has conducted five rounds of door-to-door outreach to the 797 households identified within the boundary since the fire began. As of Aug. 25, Lineage said it had successfully made contact with 718 households to provide the support outlined.
“For households where residents were not home, teams left information on how to access available assistance through Lineage’s community support line and made repeated attempts to reach them,” a Lineage spokesperson told The Beat.
According to Lineage, community assistance provided as of last week includes 613 air purifiers, 669 portable air-conditioning units, 599 N95 masks, 638 cases of bottled water, 1,223 grocery vouchers and 1,989 fly traps.
Residents living near the warehouse can request direct support from Lineage using their online form. The form notes that Lineage support is only available for households located between Los Palos Street and South Herbert Avenue and between the I-5 and Union Pacific Avenue.
Lineage can also be reached by emailing boyleheights@onelineage.com or calling (866) 317-1115 for bilingual assistance.
I live outside of the boundary. Where can I get support?
While not all residents impacted by the fire qualify for direct support from Lineage, there are still opportunities to receive resources and information, including:
Community Resource Center at Boyle Heights City Hall
Residents of Boyle Heights and nearby communities can access recovery resources and information on various city and county programs related to Lineage recovery.
- Hours:
- Wednesday, Sept. 2 from 11:30 a.m. to 3 p.m.
- Friday, Sept. 4 from 2 to 7 p.m.
- Closed on Tuesday, Thursday, Saturday and Sunday
- Location: Boyle Heights City Hall, 2130 E. 1st St.
Free Community Mobile Health Clinics:
The free clinics offer respiratory health screenings, eye and skin irritation evaluations, health education on smoke exposure, mental-health support and more. No appointments are required.
LA County Department of Health Services
- Hours: Wednesday, Sept. 2 from 3 to 7 p.m. and Friday, Sept. 4 from 11 a.m. to 3 p.m.
- Location: Salazar Park, 3864 Whittier Blvd.
St. John’s Mobile Clinic
- Hours: Friday, Sept. 4 from 10 a.m. to 5:30 p.m.
- Location: Food 4 Less, 1203 Calada St.
For more information about available resources, mobile clinic schedules and announcements, visit emergency.lacity.gov/BoyleHeightsRecovery.
